Contact us

No matter what needs you encounter during your shopping journey at weekspan's online grocery store, you can find us through the following methods, and we will solve your problems with professional and timely service:
Situations where you can contact us:
Product Inquiry:Want to know the details of a particular grocery item (such as the load-bearing capacity of storage boxes, the material of cleaning tools, the size of decorative items), or are unsure whether a product suits your needs and need professional advice;
Order Progress Inquiry:Want to know the shipping status and logistics track after placing an order, or encounter order display anomalies (such as payment successful but order not generated) and need verification and handling;
After-Sales Issues:Received goods and find them damaged, incorrectly shipped, or missing, or are dissatisfied with the goods and need to apply for a return or exchange, requiring assistance with the after-sales process;
Feedback and Opinions:Have suggestions for store product selection, page experience, service processes, or want to recommend grocery categories you'd like to see, and are willing to share your thoughts with us.Official Customer Service Email: service@weekspan.com
We promise: During weekdays 9:00-18:00, we will reply to your email within 2 hours of receiving it, ensuring your questions are answered quickly. Inquiries submitted outside of working hours (including weekends and holidays) will be prioritized and processed before 9:30 the next day to avoid long waiting times.
When sending emails, we recommend including "Inquiry Type + Order Number (if any)" (e.g., "After-sales Processing - Order Number P2025XXXX") to help us locate the problem more quickly and resolve it efficiently.
Special Note: If you still have unresolved issues after email communication, or need further confirmation of the processing progress, you can send a reminder email 24 hours after the initial email. We will escalate the follow-up to ensure that every request is handled in a closed loop.
If you subsequently activate telephone customer service, online chat, or other communication channels, or would like to add "After-sales Processing Guidelines" to "Contact Us," please let me know at any time, and I will update the content promptly.