Privacy policy

weekspan (website domain: weekspan.com, hereinafter referred to as "we") understands the importance of user information security. This Privacy Policy aims to explain how we collect, use, store, and protect the personal information you provide during your use of this website (an online grocery sales platform) to ensure your legal rights are not infringed. Please read and understand this policy carefully before using our services.
We collect necessary user information only for providing grocery sales, order processing, and after-sales service, specifically including:
Registration and Order Information:Your name, mobile phone number, shipping address, and email address (if you use an email address other than service@weekspan.com) when registering an account or placing an order. This information is used to complete account creation, product delivery, and order status notifications.Browsing and Usage Information:Your device model, browser type, IP address, and browsing history (such as the categories of grocery products viewed and the duration of your visit) when accessing the website. This information is collected anonymously and is used only to optimize website functionality, improve the shopping experience, and analyze product popularity.
Communication Information: The information you proactively provide when communicating with us via service@weekspan.com or the website's online customer service, including problem descriptions and feedback, is used to record communication history and provide you with targeted solutions.
The user information we collect will only be used for the following legal purposes and will not exceed the necessary scope:
Fulfilling Service Obligations: Using your name, address, mobile phone number, etc., to complete order confirmation, logistics delivery, and after-sales returns and exchanges for grocery goods; informing you of important information such as order shipment and delivery reminders through the contact information you provide.
Optimizing Service Experience: Based on browsing history and usage habits, recommending grocery goods that better suit your needs (e.g., displaying relevant new products based on your frequently viewed home goods categories); optimizing the website's display on different devices based on device information and IP address to ensure access stability.
Ensuring Security and Compliance: Using IP address and other information to identify abnormal access behavior (such as malicious ordering or account theft risks), protecting your account security and our service order; cooperating with regulatory investigations and providing necessary information support within the scope required by laws and regulations.
We employ multiple technical and management measures to ensure the security of your personal information:
Technical Security: We use encrypted transmission technologies (such as SSL protocol) to protect sensitive information you submit when placing orders or registering, preventing theft or tampering during transmission; we also encrypt stored user information and restrict access to unauthorized personnel.
Management Access Control: We have established a strict information access permission system, allowing only staff responsible for order processing and customer service communication to access necessary user information in the course of their duties. All access activities are logged for traceability.
Third-Party Cooperation Guidelines: If we need to entrust a third party (such as a logistics service provider) to process your delivery address, name, or other information to complete product delivery, we will sign a confidentiality agreement with the third party, requiring them to use the information only for the agreed purpose, and we will supervise their information protection measures, prohibiting third parties from using the information for other purposes.
Except in the following special circumstances, we will not proactively share or transfer your personal information to any third party:
With your explicit authorization: If you agree to us providing your information to cooperating grocery brands to receive notifications of exclusive brand promotions, we will share the information after obtaining your written or online confirmation.Legal and Regulatory Requirements: Upon receiving legal requests such as court summons or regulatory instructions, we will provide necessary user information to designated institutions to the extent permitted by law.
Corporate Mergers and Reorganizations: In the event of a corporate merger, division, acquisition, or asset transfer, we will transfer user information as part of our business assets and require the transferee to continue to comply with this Privacy Policy and ensure information security.
You have the right to inquire about, correct, delete, and withdraw authorization for your personal information. The specific procedures are as follows:
Inquiry and Correction: You can log in to your weekspan.com account and, on the "Personal Center - My Information" page, inquire about or modify your name, mobile phone number, shipping address, and other information. To view information from historical orders, you can check the "My Orders" page.Delete and Withdraw Authorization: If you wish to delete some personal information (such as a shipping address you no longer use), you can do so yourself in the "Personal Center." If you need to withdraw authorization to use your information (such as no longer receiving product recommendations), you can send an email to service@weekspan.com to apply, and we will process your request within 1-2 business days.
Account Cancellation: If you need to cancel your weekspan.com account, you can submit a cancellation request via customer service email service@weekspan.com. After verifying your identity, we will complete the cancellation within 7 business days and delete all personal information associated with the account (except for those required to be retained by laws and regulations).
We will update this Privacy Policy from time to time based on changes in laws and regulations and business development needs. The updated policy will be prominently displayed on the homepage of the weekspan.com website and will take effect 7 days after the date of publication. If the policy update involves core terms (such as the scope of information collection or purpose of use), we will send a notification to your registered mobile phone number or email address to ensure you are aware of the changes.