Service policy

weekspan(website domain: weekspan.com, hereinafter referred to as "we") is an online service platform specializing in the sale of general merchandise. These terms aim to define your (the user's) rights, obligations, and the boundaries of responsibilities when using our services. Please read them carefully before registering an account and placing an order. Once you use the services of this website, it is deemed that you have understood and agreed to all the contents of these terms.
Scope of Services and Prerequisites:Service Content: We provide you with services such as browsing general merchandise, placing orders, payment, logistics tracking, and after-sales consultation (including refunds and exchanges). Products cover categories such as home furnishings, daily storage, fun items, and cleaning tools, subject to the real-time display on the website.
Eligibility: You must be at least 18 years old, or use this service accompanied by your legal guardian. When registering an account, you must provide true and accurate personal information (such as name, mobile phone number, and address). If your information changes, you must update it promptly. You are solely responsible for any issues such as undeliverable orders or inability to handle after-sales issues caused by inaccurate information.
Account Rules: You must keep your account password safe and must not lend your account to others. If you discover your account has been compromised, please immediately notify us via customer service email: service@weekspan.com. We will assist in freezing the account. You will be responsible for any losses incurred due to your improper account management.
Order Rules and Fulfillment:Order Confirmation: Once you submit your order and complete payment on the website, the order is considered confirmed. We will send an order confirmation notification via SMS or email within 12 hours. If the order cannot be fulfilled due to insufficient stock, incorrect pricing (not malicious), or system malfunction, we reserve the right to cancel the order and provide a full refund, explaining the reason via your provided contact information.
Product Information: The information displayed on the website regarding general merchandise (such as price, specifications, material, and stock) is updated in real time. If the information you see is inconsistent with the actual product due to system delays, we reserve the right to fulfill the order based on the actual information. You can consult product details via customer service email before placing an order to avoid disputes caused by misunderstandings.
User Rights and Obligations:User Rights: You have the right to apply for reasonable after-sales service according to the "weekspan Refund Policy" after receiving the goods; you have the right to provide feedback or complaints regarding product quality and service experience, which we will respond and process within 3 business days; you have the right to choose whether to receive our new product recommendations, promotional activities, etc. If you need to unsubscribe, you can do so through account settings or customer service email.
User Obligations: You must not use this website to publish illegal, irregular, infringing, or vulgar content; you must not maliciously use technical means to place orders, tamper with order information, or obtain discounts (such as using the same discount code multiple times); when returning goods, you must ensure that the goods meet the requirement of "not affecting secondary sales," and you must not intentionally damage the goods or replace product parts, otherwise we have the right to refuse after-sales service and pursue legal action.
Platform Rights and Obligations:
Platform Rights: For users who violate these terms or laws and regulations, we have the right to take measures such as warnings, restricting account functions, freezing accounts, and canceling orders; we have the right to modify these terms according to business adjustments (such as product category updates or changes in cooperative logistics). Modified terms will be published on the website homepage and will take effect 7 days after publication. If you do not agree to the modification, you may stop using the service. Platform Obligations: We guarantee the stable operation of the website system, regularly maintain technical security, and prevent the leakage of user information; ensure the authenticity and accuracy of product information, and promptly remove products with quality issues; provide users with a clear customer service communication channel (customer service email: service@weekspan.com), promptly answer inquiries and handle after-sales service, and shall not delay or refuse to fulfill service commitments without justifiable reason.
Intellectual Property and Limitation of Liability:
Intellectual Property: The design, logo, product images, text descriptions, etc., of this website belong to us. Without authorization, you may not copy, disseminate, or use them for commercial purposes. If you find any infringement of website content (such as the misappropriation of others' product images), you can report it through the customer service email address, and we will handle it within 24 hours after verification.
Limitation of Liability: We are not liable for compensation for service interruptions or order failures caused by force majeure (such as natural disasters, logistics disruptions) or third-party service failures (such as payment platform issues, logistics delays), but we will do our best to assist you in minimizing your losses; our descriptions of the product's use and durability are based on typical scenarios only, and we are not liable for damage caused by improper use (such as using decorative groceries for load-bearing).
These Terms of Service shall take effect from the date you first use the weekspan website services. If you cancel your account, the Terms of Service shall terminate, but orders and after-sales responsibilities incurred before cancellation shall still be bound by these Terms of Service.
These Terms of Service and any separate agreements whereby we provide you shall be governed by and construed in accordance with the laws of UK.